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The RIGHT OF WITHDRAWAL pursuant to art. 64/67 of legislative Decree no. 206/2005

 01. In accordance with the provisions of the Consumer Code, as amended by D. Lgs. no. 21/2014, the Customer that is the quality of the consumer and, therefore, the person who is acting for purposes which are outside his professional activity, has the right to withdraw from the purchase contract without giving any reasons and without incurring any costs other than those specified in the second paragraph. 3, not later than fourteen days from the delivery or from the day the Customer or a third party designated by the latter acquires, physical possession of the goods purchased. The conditions and the procedure for exercising this right will be specified in the paragraphs that follow.

  • 02. The Customer who intends to exercise the right of withdrawal referred to in the preceding paragraph will have to communicate via ordinary mail, registered mail, electronic ) , of its wish to exercise the right of withdrawal, within the terms provided by law.
    Receipt of the notice of withdrawal,
    Completex Limited will send the Customer an email of confirmation of receipt containing the procedure for the return of the goods (the copy of the purchase invoice) and order number assigned by the system .

  • The customer must return the goods to withdraw through your own trusted courier,carefully packaged in the original packaging from the manufacturer,at the following address:

  • Completex Limited
    6a St Pauls Road Shipley England BD18 3EW

  • 03. The shipment of the goods to be returned must be made no later than 14 days from the date on which the Customer has communicated to the Completex Limited the decision to withdraw from the purchase contract.
    Completex Limited, in accordance with the provisions of art. 56 of D. lgs. no. 21/2014, once verified the compliance of the conditions referred to in paragraph 4, shall reimburse the Customer for the cost of the product within 14 days from the receipt of notice of withdrawal, without prejudice to the right to withhold the refund until the date of return of the product at their stores, or up to the date on which the Customer will send proof of the actual shipping and delivery of the goods to the courier.

    Completex Limited is not obliged to reimburse additional costs if the Customer has chosen a type of delivery other than the delivery type, the less expensive the offer (the “shipment based”). The refund will be made in the same manner used by the Customer for the purchase or, if specifically requested, by bank transfer, transfer to your credit card.

  • 04. The right of withdrawal is subject to the following mandatory conditions:

    • 01. the Customer may exercise the right of withdrawal only with regard to the whole product; it will not be possible to exercise withdrawal only on a part of the purchased product (e.g. accessories, software, attachments, etc.); once opened, it is not possible to make products:

      • I. audiovisual material, software and consumables;

      • II. products specially or personally created for the consumer;

      • III. for goods that are perishable or that change rapidly;

      • IV. for the purchase of newspapers or magazines;

      • V. for services, that, prior to the expiration of the term to exercise the withdrawal, have been already performed with the consent of the consumer.

    • 02. the product purchased must be returned in its original packaging, complete with all accessories and documentation;

    • 03. the product must be returned in perfect condition, will not be accepted products that show signs of damage, wear or dirt;

    • 04. the returned product must bear the same serial number indicated on the invoice, otherwise, if the serial number was different, the withdrawal will not be accepted and the product will again be made available to the Customer, without any reimbursement of the economic part of Completex Limited in his / her regard;

    • 05. The shipping for the return of the product is under the responsibility of the Customer, until the moment in which the Completex Limited will confirm that you have received the product. In the event that the product suffers damage during the return at the warehouse, we will keep any shape, Limited to communicate the incident to the Customer to enable him to lodge a complaint against the courier chosen by him and obtain reimbursement of the value of the asset, if this is assured, then, Completex Limited will make the product available to the Customer, by cancelling the withdrawal.

  • 05. The right of withdrawal lapses if the Customer fails to return the good to the Completex Limited within 14 days from the date on which it communicated the withdrawal of the same. The deadline is considered met if the Customer sends the goods before the expiry of the 14 days. The right of withdrawal also in case of a defect, substantial product returns, (lack of the inner package and/or documentation and/or the manufacturer's original packaging; absence of integral parts and accessories of the product; corruption; insufficient rule of restitution) and, in general, in the case of non-compliance with the conditions referred to in paragraph no. 4. In all cases of forfeiture of the right of withdrawal, Completex Limited will return the goods to the Customer which will not be entitled to any refund.


The Completex Limited reserves the right to terminate the contract with the customer/consumer by giving simple communication to the same indicating the related reasons; the customer will have the right, in this case, solely to the refund of any amount already paid,the refund of the amount for administrative reasons will be made within 14 working days following the date of cancellation of the order.

The obligations assumed by the customer point 4 (Obligations of the buyer), as well as the guarantee of successful payment the customer makes with the means referred to in point 2, as well as all other obligations on the part of the consumer, have the essential character and effect, the failure by the consumer and/or customer, even of just one of said obligations will determine the resolution of contract law ex art.1456 c.c., without prejudice to the right to keep any shape, Limited to sue for compensation for further damages.