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Terms and conditions

THE OBJECT OF THE ONLINE CONTRACT AND ITS CONCLUSION

The contract of sale on line is the distance contract having as object goods and/or services, stipulated between a supplier, Completex Limited , with registered office at 6a St Pauls Road Shipley England BD18 3EW
The United kingdom , and a consumer and/or customer; everything takes place in a system of distance sale organized by the supplier who, for this contract, uses exclusively the distance communication technology called internet.The contracts, therefore, will be concluded directly through access by the consumer and/or customer to the website corresponding to the address www.kingofbuy.com where, following the directions provided, will conclude the contract for the purchase of the asset.

And, without prejudice to the right of the Completex Limited request, at its discretion, and further, the consumer and/or customer a confirmation of order.

And "consumer" any natural person who, in contracts for the sale of consumer goods, is acting for purposes unrelated to entrepreneurial activities that eventually plays.
For distance contracts with consumers is explicitly invoked the rule contained in section II of the D. Lgs. no. 206 of 6 September 2005 “consumer code”.

How to PURCHASE

All sale prices of products displayed and indicated on the website, are inclusive of I. V. A. and all other taxes. It will be the responsibility of the customer a contribution for shipment expenses, which will be displayed before the finalization of the order, variable in relation to the destination, weight and dimensions of the same order, except the products in the promo with free shipping.
The purchase contract is concluded through the exact compilation and the consent to the purchase manifested through the given adhesion "on linens" that is with the subscription of the purchase order attached to the e-catalog on this site.

The customer can pay the ordered goods using the payment services indicated online at the time of purchase and, in particular, through the following ways:

  • BANK TRANSFER IN ADVANCE

  • Credit cards

The payment with credit card may be subject to a surplus due to the change of currency and the relevant committees, that the surplus is due solely and only by the manager and not by us

MODE OF DELIVERY

Completex Limited will deliver to customers, products purchased, by means of couriers and/or forwarding agents or, at the discretion of the company, directly from the company.
With reference to the delivery is valid date on the first attempt, by the courier, delivery of the goods to the address (intended to be the main entrance of the building and not to access to a private residence), even if the attempt is not successful for absence of the recipient or rejection of the goods.
The timing of delivery will never exceed those provided for in art. 54 D. Lgs. 206/2005.

The timing of delivery are indicative, as the Completex Limited will not be responsible for delays due to force majeure (natural disasters,strikes, technical reasons), and in summer and pre-holidays.In the case of goods shipped and refused upon delivery, the Completex Limited will apply a penalty equal to 30% of the value of the purchase in addition to shipping costs,storage and return of the material.

The bulky items ( Tvs,large appliances, or more products together ) are subject to processing and then to the custody of the carrier higher than the 24/48 working hours indicated .

OBLIGATIONS OF THE BUYER

The consumer and/or customer agrees and undertakes, once the purchase procedure "on line", to print and keep these general conditions, which, however, has already seen and accepted as obligatory step in purchasing and specifications of the product object of the purchase, in order to fully satisfy the conditions laid down in articles. 4, 5, 52, and 53 of legislative Decree n° 206/2005.

It is absolutely prohibited to enter false data, and/or fantasy, in the procedure of recording necessary to activate in its it confronts iter for the execution of the present contract and the relative further communications; personal data and e-mail address must be exclusively their real personal data and not of third persons, or fantasy.
The consumer and/or customer authorizes Completex Limited and will endeavor to provide, on simple request of the latter, a copy of identity documents have not expired. Failure to comply with a request of documents authorizing Completex Limited to terminate the contract for breach by the buyer.The Customer indemnifies Completex Limited, from any liability relating to the insertion of data (including tax) incorrect when this circumstance is due solely due to errors in the data supplied by the Customer; the Customer is considered solely responsible for the correct insertion.The consumer and/or customer in case of payment through credit card, authorize Completex Limited to use their credit card, and to debit on the own current account in favor of Completex Limited for the total amount shown as cost of purchase "on-line".

THE TREATMENT OF PERSONAL DATA

This Privacy Policy Completex Limited 6a St Pauls Road Shipley England BD18 3EW (data controller) has the goal to provide any clarification on the policy adopted by it relating to the processing of personal data of users in relation to the services provided by the Completex Limited through the site www.kingofbuy.com
Completex Limited takes seriously the protection of privacy, i.e. confidentiality of personal data of its users.
The principles set out here are on the basis of the processing of personal data of users by Completex Limited .
The data will be collected only where necessary and in accordance with the current legislation.
Completex Limited will always provide clear information regarding the use that is made of your personal data and will always be transparent with users about the data that are collected, the use to which it is, with those who are shared and the contact office for each request.
Completex Limited shall take all necessary measures to safeguard users ' data from improper use and to treat them in a safe manner, observing all laws and regulations applicable to the protection of privacy, by cooperating with the authorities responsible for the protection of personal data and acting, in each case, in accordance with the generally recognised principles relating to the protection of personal data.
At any time, You may exercise the rights referred to in art. 15 and following articles of the EU Regulation 679/2016 between which those to less obtain from the holder the access to personal data and rectification, or cancellation or limitation of the treatment, or to oppose, for legitimate reasons, to their treatment, in addition to the right to portability of data,by sending an e-mail to
info@kingofbuy.com
If necessary, a violation of His rights may refer the matter to the competent control authority pursuant to art. 77 of Regulation (EU) 679/2016.

DATA PROCESSING AND CONSENT OF THE USERS

Completex Limited will only collect, use or disclose users ' personal data in full respect of the law. In most cases, Completex Limited will ask you to express explicitly their consent; in some cases, will be able to deduct the manifestation of their consent by their actions and attitudes. Completex Limited may also ask you to provide additional consent, if you need to use their personal data for a purpose not stated in this Privacy Policy. It is not required to provide this consent, but in the absence of the same the user's participation in specific activities may be precluded.


PLACE OF DATA TREATMENT THE PERSONALTHE


The treatments related to the Website services take place at the offices of the company Completex Limited are only handled by staff processing, or by persons in charge of occasional maintenance operations.
The data from the Website may be communicated to technology partners and instrumental that the Owner uses for the provision of the services requested by the users. The personal data supplied by users requesting information (brochures, answers to questions etc) or other communications (e.g. orders) are also made available to nominated Responsible third parties and from these used only to perform the service or provision requested and only in the event that this is necessary for that purpose (provision of services required through the technological and instrumental partner).

THE PROCESSED DATA


For “personal data”, in the context of this Privacy Policy, means information or pieces of information that could lead to your identification. Typically, this includes information such as, for example, your name, address, user name, e-mail address, and telephone number, or other information such as, for example, the IP address, spending habits, preferences, or information related to your life style or hobbies and interests.
Navigation data
The computer systems and software procedures for the functioning of the Website acquire, during their normal exercise, some personal data whose transmission is implicit in the communication protocols of the Internet. This is information that for their same nature could, through processing and associations with data held from third, allow to identify the computers that connect to the site. In this category of data includes IP addresses or domain names of computers used by users who connect to the Website, addresses in URI notation (Uniform Resource Identifier) of requested resources, time of request, the method used in submitting the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc..) and other parameters regarding the operating system and the computer environment of the user. These data could be made available to the judiciary and Police to ascertain responsibility in case of crimes committed through the site or of computer crimes against the site.
Data provided voluntarily by Users
The optional, explicit and voluntary sending of personal data to access specific services, or to make information requests through the proper channels of the Site or App, and implies the subsequent acquisition of the sender's personal data inserted in the requests, in order to respond to the same. You can choose not to provide the personal data but, in this case, Completex Limited may not be able to meet in whole or in part the requests of the user (e.g. registration to the website www.kingofbuy.com).

Data relating to non-registered Users
The information generated by Users who visit the site www.kingofbuy.com without being even registered (or, despite being registered, that does not have an active session), and used to allow the User a good browsing of the website, for statistical analysis and for the personalization of the content – even the advertising - could be used to keep any shape, Limited , at various times, to supplement the information provided by the User during registration. For more information about the technologies that allow us to provide the services described above, please read our Cookie Policy.

Data of registered Users
Completex Limited uses of technologies that allow, thanks to the query of an ID (alphanumeric form), you track of the navigation of registered users who access the site from different browsers or different devices (e.g. computers, tablets, smartphones), in order to present the users themselves products similar to those viewed or purchased, regardless of the browser or devices used from time to time.
When registered Users make their consent to the processing of their data for direct marketing purposes, keep any shape Limited may process data relating to operations and views, they have performed on www.kingofbuy.com to inform them via e-mail of the fact that the products placed in the cart, but not yet purchased, are still available (allowing them to complete the purchase quickly and safely), or to propose to them via e-mail the same products or similar products (re-marketing). When registered Users make their consent to the processing of their personal data for the purposes of
proliferation, Completex Limited may process data related to their choices of consumption (i.e. the object of the purchases and amounts spent), in order to adapt as much as possible the commercial offer to their profile and their needs.
Data relating to payments
As far as the data of the payments, keep any shape Limited limited to receive from the company payment digital Institutes and managers of payments with credit cards an information return on the status related to the payment (successful/declined). All the details on the prepaid card or the credit card details are stored by the entities that manage the respective service, which are not authorized to use for other purposes the personal data received through www.kingofbuy.com.

PURPOSES OF THE PROCESSING OF PERSONAL DATA


Completex Limited may use the personal data of the users to examine the use of the Site, products and services, analyze the effectiveness of our advertising, promotions and contests, to personalize your experience on the site and to evaluate (anonymously and in aggregate) statistics on website activity, and to streamline the use within the same and better adapt it to the interests and choices of the user, to speed up your future activities and experience on the site, contact you about products and services that may interest you, if you have given your consent.
Completex Limited may use the personal data of users to suggest products or services that may be of interest, to offer the opportunity to participate in contests or promotions. The user can refuse to receive communications from the Completex Limited at any time. Any communication of direct marketing that Completex Limited send to provide the information and the means necessary for the refusal itself. The user data may be used to provide products or services that users require.

RESPONSIBILITY

From the moment the consumer and/or customer receives damaged goods or seeks the return of the carrier has exclusive and direct action against the carrier.
The carrier is also responsible for the delay in delivery of the goods to the consignee.

Completex Limited , in these cases, should be considered exempt from liability for any loss or damage (damage) of the goods from the time the same is delivered unconditionally to the carrier for transport.
In the case of damage to the packing or package, the Customer has the burden to make reservations in order to property transported at the time of delivery, on penalty of forfeiture.The consumer and/or customer, in case of damage or partial loss is not recognizable at the time of delivery, must denounce the carrier, under penalty of forfeiture, the damage just met and no later than eight days from the receipt by registered letter to.r.(art. 1698 c.c.) Completex Limited is not responsible of the eventual fraudulent and illicit use which may be made by third parties of credit cards, cheques and other means of payment at the time of purchase of the products, not being, at no time part of the procedure.
The images of the products published on the site are purely indicative.
In the absence of specific indications in order notes can not be complained of the lack of conformity of purchase.

WARRANTY AND ASSISTANCE

    01. The legal warranty

  • All of the products marketed by the Completex Limited are covered by the legal warranty of 24 months for conformity defects, pursuant to art. 129) of the D. Lgs. no. 206/2005 (Consumer Code). In force of the guarantee law, Completex Limited is liable to the Customer / Consumer (physical person who acts for purposes unrelated to the operations of the business, industrial, commercial, craft or professional activity) for any compliance defect existing at the time of delivery of the product, as provided for by art. 130 of the D. Lgs. no. 206/2005 and within the period of 24 months from the date of purchase. The lack of conformity exists when the product is not suitable for the use for which it is intended, does not conform to the description or does not possess the quality and/or performance promised by the seller and are typical of the product sold, or to the specific quality and performance required by the Customer-the Consumer when this have been the subject of a specific agreement between the parties.
    The denunciation of the lack of conformity (art. 132, paragraph 1), which is manifested in the term of validity of the legal guarantee (24 months), must be made, on pain of forfeiture, within two months from the date of discovery (art. 132, 2nd paragraph). In case of lack of conformity, the Customer-Consumer has the right to require the seller, at its option and without charge, repair or replace the goods, unless the remedy requested is objectively impossible or excessively onerous (Article 130, paragraphs 3 and 4). Repairs should be performed within a reasonable term and in any event within sixty days, after which the Customer-Consumer shall have the rights referred to in art. 130, paragraph 7); the seller, after the notification of a defect of conformity, may provide the Client-Consumer the remedies referred to in subparagraph 9) of art. 130, with the effects referred to in (a and b) of the same provision.
    Pursuant to the 3rd paragraph of art. 132, the defect which becomes apparent within six months of purchase, is deemed to be satised for the above-mentioned date and the Customer-Consumer has the right to restore, without charge, the conformity of goods by repair or replacement (art. 130).
    To qualify for assistance, the Client must keep the invoice (or DDT) that will receive together with your purchased items. The Customer-Consumer can always download from the site www.kingofbuy.com the invoices relating to its purchases, by accessing the reserved area.
    If, following intervention by an Authorized Service Center, should not be a defect of conformity pursuant to D. Lgs. no. 206/2005 (Consumer Code), the Customer-Consumer will be charged any costs of verification and restoration required by Authorized Assistance, as well as transportation costs if incurred by the Completex Limited

  • 02. Warranty

    • 2.1 in Addition to the legal warranty for defects of conformity, the products marketed by Completex Limited enjoy standard manufacturer's warranty.

    • 2.2 The conventional guarantee of the producer, is in addition to and not onerous to the Client-Consumer, and is provided, at the choice of the Customer-the Consumer, according to the methods illustrated in the documentation present inside the product packaging and on the website www.kingofbuy.com in the breakfast area and will be paid by service centres authorised by the manufacturer. If, following intervention by an Authorized Assistance Centre, the defect is not covered by the conventional warranty of the manufacturer, the Customer-Consumer will be charged any costs of verification and restoration required by Authorized Assistance, as well as transportation costs, if incurred by the Completex Limited

    • 2.3 substitutions in case of DOA (Dead On Arrival: product not working when first turned on), except for the existence of the necessary conditions for the application of the D. Lgs. no. 206/2005 (Consumer Code), will be made only if expressly provided by the manufacturer. The timing of replacement or repair of the product, provided that reasonable, depend exclusively from the manufacturer. Completex Limited ensures that the time for repair/replacement, are reasonable.

    • 2.4 in The event that, for any reason Completex Limited, unable to replace a product under warranty (restored or replaced), may proceed, subject to the consent of the Customer-the Consumer, to the replacement of the product itself (if still in list) or with another of equal value or characteristics and top. Finally, the issue of a discount for the same amount spent on another product valid for 6 months from the time of the release.

    • 2.5 No damage can be required to keep any shape, Limited for any delays in repairs or replacement of products under warranty, except in the case of willful misconduct or gross negligence.

    • 2.6 in cases where the application of safeguards providing for the return of the product, the product must be returned by the Customer-Consumer in the original package, complete in all its parts (including packaging of the manufacturer and any documentation and accessory equipment: manuals, cables, etc...); to limit damage to the original package, we recommend, when possible, to enter into a second box; should be avoided in all cases affixing labels or adhesive tapes directly on the original packaging of the product.

The consumer and / or customer who chooses insured shipments undertakes to follow the procedure indicated in the delivery note in the package in the event of transport damage, providing the photos indicated in the procedure within and no later than 4 working days.

Completex Limited cannot be considered responsible for any damage caused by the carrier, and it will not be possible to activate the insurance in the event of requests made after the timing indicated above and in the absence of all the photos indicated and / or incorrect. The consumer and / or customer acknowledges that the material withdrawn for transport damages or factory defects is at our expense must be checked by our quality department and / or the courier insurance employee, before proceeding with the relative refund, this verification at a waiting time based on the work flow and the average time is 10 working days from arrival at our facility.

Completex Limited is not responsible for delays due to reimbursement by courier insurance, in this case an average repayment time is indicated. In case of lack of what described above, the consumer and / or customer will not be able to appeal in any way for transport damages and therefore any refund and / or discount coupon lapses. In the case of uninsured shipping, the customer is not entitled to any refund, even if the delivery note of the material could indicate the various procedures to be followed, in these cases, the order email is authentic, where the type of shipping and delivery is indicated. choice.

The RIGHT OF WITHDRAWAL pursuant to art. 64/67 of legislative Decree no. 206/2005

 01. In accordance with the provisions of the Consumer Code, as amended by D. Lgs. no. 21/2014, the Customer that is the quality of the consumer and, therefore, the person who is acting for purposes which are outside his professional activity, has the right to withdraw from the purchase contract without giving any reasons and without incurring any costs other than those specified in the second paragraph. 3, not later than fourteen days from the delivery or from the day the Customer or a third party designated by the latter acquires, physical possession of the goods purchased. The conditions and the procedure for exercising this right will be specified in the paragraphs that follow.

  • 02. The Customer who intends to exercise the right of withdrawal referred to in the preceding paragraph will have to communicate via ordinary mail, registered mail, electronic info@kingofbuy.com ) , of its wish to exercise the right of withdrawal, within the terms provided by law.
    Receipt of the notice of withdrawal,
    Completex Limited will send the Customer an email of confirmation of receipt containing the procedure for the return of the goods (the copy of the purchase invoice) and order number assigned by the system .

  • The customer must return the goods to withdraw through your own trusted courier,carefully packaged in the original packaging from the manufacturer,at the following address:

  • Completex Limited
    6a St Pauls Road Shipley England BD18 3EW

  • 03. The shipment of the goods to be returned must be made no later than 14 days from the date on which the Customer has communicated to the Completex Limited the decision to withdraw from the purchase contract.
    Completex Limited, in accordance with the provisions of art. 56 of D. lgs. no. 21/2014, once verified the compliance of the conditions referred to in paragraph 4, shall reimburse the Customer for the cost of the product within 14 days from the receipt of notice of withdrawal, without prejudice to the right to withhold the refund until the date of return of the product at their stores, or up to the date on which the Customer will send proof of the actual shipping and delivery of the goods to the courier.

    Completex Limited is not obliged to reimburse additional costs if the Customer has chosen a type of delivery other than the delivery type, the less expensive the offer (the “shipment based”). The refund will be made in the same manner used by the Customer for the purchase or, if specifically requested, by bank transfer, transfer to your credit card.

  • 04. The right of withdrawal is subject to the following mandatory conditions:

    • 01. the Customer may exercise the right of withdrawal only with regard to the whole product; it will not be possible to exercise withdrawal only on a part of the purchased product (e.g. accessories, software, attachments, etc.); once opened, it is not possible to make products:

      • I. audiovisual material, software and consumables;

      • II. products specially or personally created for the consumer;

      • III. for goods that are perishable or that change rapidly;

      • IV. for the purchase of newspapers or magazines;

      • V. for services, that, prior to the expiration of the term to exercise the withdrawal, have been already performed with the consent of the consumer.

    • 02. the product purchased must be returned in its original packaging, complete with all accessories and documentation;

    • 03. the product must be returned in perfect condition, will not be accepted products that show signs of damage, wear or dirt;

    • 04. the returned product must bear the same serial number indicated on the invoice, otherwise, if the serial number was different, the withdrawal will not be accepted and the product will again be made available to the Customer, without any reimbursement of the economic part of Completex Limited in his / her regard;

    • 05. The shipping for the return of the product is under the responsibility of the Customer, until the moment in which the Completex Limited will confirm that you have received the product. In the event that the product suffers damage during the return at the warehouse, we will keep any shape, Limited to communicate the incident to the Customer to enable him to lodge a complaint against the courier chosen by him and obtain reimbursement of the value of the asset, if this is assured, then, Completex Limited will make the product available to the Customer, by cancelling the withdrawal.

  • 05. The right of withdrawal lapses if the Customer fails to return the good to the Completex Limited within 14 days from the date on which it communicated the withdrawal of the same. The deadline is considered met if the Customer sends the goods before the expiry of the 14 days. The right of withdrawal also in case of a defect, substantial product returns, (lack of the inner package and/or documentation and/or the manufacturer's original packaging; absence of integral parts and accessories of the product; corruption; insufficient rule of restitution) and, in general, in the case of non-compliance with the conditions referred to in paragraph no. 4. In all cases of forfeiture of the right of withdrawal, Completex Limited will return the goods to the Customer which will not be entitled to any refund.

CONTRACTUAL RESOLUTION AND EXPRESSED RESOLUTIVE CLAUSE

The Completex Limited reserves the right to terminate the contract with the customer/consumer by giving simple communication to the same indicating the related reasons; the customer will have the right, in this case, solely to the refund of any amount already paid,the refund of the amount for administrative reasons will be made within 14 working days following the date of cancellation of the order.

The obligations assumed by the customer point 4 (Obligations of the buyer), as well as the guarantee of successful payment the customer makes with the means referred to in point 2, as well as all other obligations on the part of the consumer, have the essential character and effect, the failure by the consumer and/or customer, even of just one of said obligations will determine the resolution of contract law ex art.1456 c.c., without prejudice to the right to keep any shape, Limited to sue for compensation for further damages.

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